Communication is the most important to Aviation

       What is Human Factors? The term human factors has grown increasingly popular as the commercial aviation industry realize that human error, rather than mechanical failure, underlies most aviation accidents and incidents. Human factors science or technologies are multidisciplinary fields incorporating contributions from psychology, engineering, industrial design, statistics, operations research, and anthropomorphize. It is a term that covers the science of understanding the properties of human capability, the application of this understanding to the design, development, and deployment of systems and services, and the art of ensuring successful application of human factor principles into the maintenance working environment.   

  

           Human factors, when applied to operations in an aviation environment are used to maximize the fit between systems and people and how they work together to improve overall safety and performance. Examples of human factors are fatigue, stress, lack of communication and complacency. 80% of errors in maintenance are due to human factors. if not addressed accordingly, these factors can attribute to worker injuries, severely damaged equipment, and even deadly accidents. In comparison to many other threats to aviation safety, the mistakes of an aviation maintenance technician can be more difficult to detect.

Lack of communication is a key human factor that can result in suboptimal, incorrect, or faulty maintenance. Communication occurs between the AMT and many people. Each exchange holds the potential for misunderstanding or omission. But communication between AMTs may be the most important of all. Lack of communication between technicians could lead to a maintenance error and result in an aircraft accident. This is especially true during procedures where more than one technician performs the work on the aircraft. It is critical that accurate, complete information be exchanged to ensure that all work is completed without any step being omitted. Knowledge and speculation about a task must be clarified and not confused. Each step of the maintenance procedure must be performed according to approved instructions as though only a single technician did the work.

           There are numerous factors vital for success in an organizational environment. These factors cover areas such as cooperation, communication, mutual respect, etc. A successful organizational environment promotes healthy and effective leadership, open lines of communication, and shared goals in line with profitability and safety. The best companies guide and support their people and foster a culture of safety. A safe culture is one where there is a shared value and attitude toward safety. In a safe culture each person understands their individual role is contributing to overall mission safety.

Reference

https://www.faasafety.gov/files/gslac/courses/content/258/1097/AMT_Handbook_Addendum_Human_Factors.pdf